Refund & Cancellation Policy

This policy applies to all paid products sold by JD's Lone Wolf Studio LLC ("we," "us," or "our"), a limited liability company registered in Utah, United States. Our current paid offering is the Invorro Pro subscription at $9 per month.

1. What We Sell

Invorro is a web-based time tracking and invoicing application for freelancers, available at invorro.com. It is sold as a recurring monthly software subscription — there is no physical product and nothing is shipped.

• Free — $0/month: 1 client, 3 invoices per month, time tracking, invoice PDF export.
• Pro — $9/month USD: unlimited clients, unlimited invoices, Stripe payment links, email delivery, priority support.

2. Billing

• The Pro plan is billed $9 per month in US dollars.
• Your subscription renews automatically each month on the anniversary of your signup date until you cancel.
• Payments are processed by Stripe and are subject to Stripe's Terms of Service. We never see or store your full card number.
• Charges appear on your statement under our business name, JD's Lone Wolf Studio LLC, or as Invorro.
• Prices shown exclude any applicable sales tax or VAT, which is calculated at checkout where required.
• We will give at least 30 days notice before any price change takes effect.

3. How to Cancel

You can cancel your Pro subscription yourself at any time — you do not need to contact us first, and there is no cancellation fee or minimum term.

1. Sign in at invorro.com.
2. Go to Settings and, under your plan, choose Manage Billing.
3. This opens the secure Stripe billing portal, where you can cancel your subscription, update your payment method, and download past invoices.

If you would rather we do it for you, email support@invorro.com from the address on your account and we will cancel it and confirm by reply.

4. What Happens After You Cancel

• Cancellation takes effect at the end of your current billing period — you keep full Pro access for the time you have already paid for.
• You will not be billed again.
• Your account is not deleted. It reverts to the Free tier, and your data stays intact.
• You can export your invoices and time entries at any time, before or after cancelling.
• You can resubscribe later at the then-current price.

5. Refunds

As a general rule, we do not provide refunds for partial months. Because the Free tier lets you evaluate Invorro at no cost before paying, we expect most customers will know whether the product fits before subscribing.

That said, we will issue a full refund of the most recent monthly charge if:

• You were billed in error — for example, charged after cancelling, charged twice, or charged the wrong amount.
• You were charged for a renewal you did not intend and you contact us within 14 days of that charge, provided you have not made substantial use of Pro features during that period.
• A prolonged outage or defect prevented you from using the Pro features you paid for and we could not resolve it.

We review every request individually and in good faith. If your situation is not on this list, email us anyway and explain it — we would rather sort it out than leave you unhappy.

6. How to Request a Refund

Email support@invorro.com from the email address on your account and include:

• The date and amount of the charge
• A brief description of why you are requesting a refund

We acknowledge every request within 1–2 business days and reach a decision within 5 business days. Approved refunds are returned to the original payment method via Stripe and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

7. Failed Payments

If a payment fails, Stripe will retry it over the following days and we will email you. If the balance remains unpaid, we may suspend Pro features after 30 days. Your account and data are not deleted — updating your payment method restores Pro access.

8. Chargebacks

If you believe a charge is wrong, please contact us before filing a dispute with your bank — we can almost always resolve it faster directly. We may suspend an account with an unresolved chargeback until the matter is settled.

9. Free Tier

The Free tier is available at no cost and may be used indefinitely. Because nothing is charged for it, refunds do not apply.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted here with an updated date, and where the change affects an active subscription we will give at least 30 days notice by email. The policy in effect at the time of your charge is the one that applies to it.

See also our Terms of Service and Privacy Policy.